Core System Update – Conversion 2025

When is Conversion* taking place?
The conversion process took place on Thursday, April 3, 2025 – Monday, April 7, 2025**.

*A conversion is just an internal system update. First Federal will continue to remain the same locally owned and operated institution and partner that we have always been!

**Some items were scheduled to occur earlier or later than these dates. First Federal customers were mailed a full conversion document. Please refer to your full conversion document that was mailed to you, at this link or stop in and see us with any questions you may have!

What is a Core System and why is First Federal of Van Wert upgrading it?
It is the primary piece of software that manages the bank’s accounts & transactions including:

• Processing Deposits, Withdrawals, and Transfers
• Opening, managing, and closing accounts & maintaining customer information
• Managing Loans and Payments

First Federal of Van Wert is upgrading this system in order to better serve our customers.
These upgrades will allow us to offer a wider variety of accounts & services that will benefit our customers. They will also afford the institution greater speed and efficiency and allow us to continue to grow to meet your needs. We’re always working to provide you the best banking experience.

NEW Mobile App

• Access to all your accounts anywhere at your fingertips!
• Add notes or receipts to your transactions
• Person-to-Person payments
• Manage your MasterCard Debit Card
  • See a list of all active cards
  • Turn cards on or off instantly
  • Temporarily increase transaction limit for 30 minutes for large purchases
  • Set travel exemptions or restrictions
  • Add card nicknames
  • Update or change your PIN

DEBIT CARDS

• Customers will receive new Debit Cards with the ability for contactless payments
• New HSA Cards available for HSA accounts
• New Business Debit Cards
• First Federal of Van Wert will have the capability to produce new Debit cards onsite

ONLINE BANKING

• One Business and Consumer login
• Seamless access to valuable financial information on Quicken and QuickBooks
• Positive Pay for Business Banking

Things that will remain the same:

• First Federal of Van Wert Credit Cards
• Written checks in process
• Electronic Payments via ACH (such as Direct Deposit or payments via direct debit) or Wire Transfers
• Website and Telephone contacts
• Routing number
• Your friendly First Federal Team!

Our First Federal Team members that you are familiar & comfortable with will be with you every step of the way!